Support
How can we help?
Fastest route: email support@thailo.app. A real person reads it, usually within a day. Include your device model and iOS version for anything technical.
Common questions
How do I restore my purchase on a new phone?
Sign into the same Apple ID you purchased with, open Thailo, and tap Restore purchases (on the unlock screen or in Settings). Entitlements come straight from Apple, so nothing is lost with a new device.
How do I cancel my subscription?
iPhone Settings → your Apple ID → Subscriptions → Thailo → Cancel. If you cancel during the 7-day trial you won't be charged at all. Refund requests go to Apple at reportaproblem.apple.com.
What works offline?
Everything except speaking practice and AI grading: all lessons, spaced-repetition reviews, the full 460-phrase phrasebook, and the alphabet reference are bundled on-device. Speaking practice uses Apple's speech recognition and AI grading runs on a server, so those two need a connection.
Audio isn't playing: what do I check?
Thai audio ignores the iPhone silent switch by design, so check the volume buttons first, then Thailo's own Settings for sound options. Still stuck? Email us with your device model and iOS version.
What data does Thailo collect?
Short version: progress lives on your device, analytics are anonymized, nothing you type or say is stored on our side, and there are no ads or data sales. The full story is in the privacy policy.
Still stuck?
Email support@thailo.app with what you were doing and what happened. Screenshots help. We're a small operation, so you're talking to the person who built it.